Can you answer questions like these?
- Is your guest experience better or worse than the same time last year?
- How is your team affecting guest experience?
- Which of your guests are most likely to recommend you?
- How effective is your pricing strategy?
Collating and analysing a big set of feedback data each week is a daunting task for most marketers, who don't always have the skills, the software or the time for the task (we know, we've been there!)
Our team can manage all the data curation and analysis for you, presenting the key insights at a frequency that suits you. But Explori is also a fully functioning self-service research tool, giving your team instant access to your daily or weekly figures. We can help you select the best combination of managed services and self-service to meet your needs.
Explori comes with a powerful reporting tool built-in, so your data is instantly collated and charted as it comes in. But it doesn't end there; year-on-year comparisons and "cross-tabbing" allows you to split the data and compare different groups, drilling down into the different experiences of your guests with just a few clicks.
Results are immediately presented as graphs and charts which can be exported as jpegs straight into your presentations and marketing material. No Excel, no pivot tables, no headaches, just great insight!
