Customer Life-Cycles at Australian Leadership Event02-Jun-2017
We are delighted that Rory Govan, Associate Research Director at Explori, will be presenting at the upcoming Event and Exhibition Association of Australia (EEAA) in Sydney this month.
Rory will discuss the lifecycle of visitors and what can be done to improve loyalty and ultimately make for a more successful visitor experience.
He will draw on data that covers over 1,600 shows and conferences and over 2 million responses globally. It will be followed by a Q&A on what drives customer satisfaction in the exhibition industry, chaired by EEAA board member Joanne Kellaway.
Rory understands what drives customer satisfaction in the exhibition industry.
Those attending the Leaders Forum are also invited to a meeting with Rory to unpack in detail his presentation. This meeting, exclusive to Leaders Forum attendees, will be held in the Boardroom of the International Convention Centre Sydney on Friday, 9 June from 11.15am - 1.00pm. Places can be booked by contacting the EEAA.