Menu

Hero

Emerald Expositions signs deal with event research experts Explori

Explori Releases

Emerald Expositions signs deal with event research experts Explori

08-Jul-2019 by: Natalie Campbell-Reid

Emerald Expositions (NYSE:EEX), one of the leading operators of B2B trade shows in the US, is the latest stateside organiser to join the Explori research platform. In a push to further develop their 60+ shows, Emerald will be using Explori to benchmark and monitor customer experience through event analytics.

Explori’s Commercial Director, Richard Kensett, had this to say “Our mission is to establish a global common language for the measurement of event experience. Explori works with over 2,700 trade, consumer and corporate events globally which are all contributing to the world’s biggest dataset of event performance benchmarks. We're delighted to be partnering with Emerald and are looking forward to helping the team achieve their goals by generating deeper insights and supporting the strategic development of their assets.”

Brian Field, COO of Emerald, had this to say about the new partnership, “We believe that excellent customer experience is at the heart of driving a flourishing events business and delivering customer value. Explori’s trove of benchmarking information -- coupled with an ability to quickly analyze information about our customers’ experiences -- will provide us powerful tools to deliver data-driven insights and support customer-led improvements.”

With Emerald joining Explori’s client list, the research company continues to demonstrate its impact and strengthen its foothold in the US events market. 

Loading

Find out more about Explori and how we can help you now

Our Stats

2,900,978

Event survey responses

2,700

Events globally already 
benchmarking with Explori

17

Average completion rate 
to clients' post-show surveys 

What they say

  • With Explori’s reports and analytics, we’re much better equipped to evaluate the customers' satisfaction and needs from our events
    Paul Byrom
    MD, Upper Street Events
  • The level of performance data and customer insight that Explori gives us is invaluable to our business and makes my life easier.
    Matthew Benyon
    MD, easyFairs UK
  • We wanted deeper insight into how our strategies impacted the delegate experience, but found conventional survey tools just couldn't deliver. Moving to Explori has completely changed this.
    Jan Barthelemy
    Head of AU & NZ Digital Marketing dmg events
  • We work with Explori to gain deeper insights into our events. The ability to compare results directly with similar events in our portfolio and against industry standards will be incredibly helpful
    Baris Onay
    Group Marketing & Digital Director, ITE
  • Analysis that could have taken the team days was available within hours of the survey going live. We could immediately see how the new German events had performed, against the context of our existing shows. Information like this is essential for informing future business strategy.
    Austen Hawkins
    MD, F2F Events
  • Robust performance metrics and customer feedback is essential for achieving maximum customer satisfaction. Explori will allow us to reach all our exposition delegates regardless of language or location.
    Art Paredes
    Sr. Director, Global Expos, SEMI
  • Explori helps us gain deep insights into the customer experience across our business. Without it, understanding our key performance metrics would be considerably more challenging.
    Andrew Evans
    (former) MD, Centaur Exhibitions
  • Our expansion plans are about both organic and acquired growth and Explori is key to our ability to understand the health and performance of existing assets, as well as those that we’re looking to acquire.
    Renaud Hamaide
    CEO, Comexposium
  • Explori makes creating and reporting on surveys quick and easy. We are able to work with the team to maximise responses and analyse the results to instantly see how our existing shows are performing. Explori allows us to not only look at the what we must do in the next 10 minutes, but also what we must do over the next 10 years.
    Rikki Bhachu
    Marketing Director, MA Exhibitions

Our Clients