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Scheduled maintenance 12-15 April

Explori Releases

Scheduled maintenance 12-15 April

11-Apr-2019 by: Sophie Holt

Good news!

A new version of Explori will be with you soon.

Our new product version offers important improvements to the experience of building, completing and analysing your post-show surveys.

 

What’s new?

 

Over the last 12 months we have completely rebuilt Explori using a new stack of technologies.  Whilst this has been a major investment, it puts us in the best possible position to meet your requirements not only today, but also as the market changes in the future.

 

1: Improved speed

Building surveys will be much faster, with each page loading and refreshing more quickly.   This will give time savings for all our self-service clients, especially in regions where internet connections can be slower and less reliable.

2: Better respondent experience

We have completely redesigned how each survey response interacts with the Explori database which means survey pages load quickly and reliably for each respondent, even if they are using their mobile device on the go.

3: More survey design options

Some clients had asked us for ways to make their surveys more closely match their brand guidelines.  The new version will feature more control over the look and feel of your surveys.

4: Quicker deployment of new integrations and functionality

Our new stack of technologies will enable us to roll out new functionality much faster and more effectively, without being hindered by legacy technologies.  

When?

Access to the Explori platform will be restricted between

17.00 on April 12 to

08.00 on April 15 (BST)

It will not be possible to build or edit new surveys, or access the reports function during these times.  Live surveys are not affected and respondents will be able to complete surveys as normal.

What do Explori clients need to do?

You don’t need to do anything.   If one of your projects is likely to be impacted in any way, one of our research team will contact you directly to arrange alternative support.  We are committed to making sure every show we work with still gets the insights they need, when they need them.

We will transfer all data over to the new platform ready for you to use as normal on Monday morning.

 

If you have any questions, please contact the Explori Support team.

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Find out more about Explori and how we can help you now

Our Stats

2,900,978

Event survey responses

2,700

Events globally already 
benchmarking with Explori

17

Average completion rate 
to clients' post-show surveys 

What they say

  • With Explori’s reports and analytics, we’re much better equipped to evaluate the customers' satisfaction and needs from our events
    Paul Byrom
    MD, Upper Street Events
  • The level of performance data and customer insight that Explori gives us is invaluable to our business and makes my life easier.
    Matthew Benyon
    MD, easyFairs UK
  • We wanted deeper insight into how our strategies impacted the delegate experience, but found conventional survey tools just couldn't deliver. Moving to Explori has completely changed this.
    Jan Barthelemy
    Head of AU & NZ Digital Marketing dmg events
  • We work with Explori to gain deeper insights into our events. The ability to compare results directly with similar events in our portfolio and against industry standards will be incredibly helpful
    Baris Onay
    Group Marketing & Digital Director, ITE
  • Analysis that could have taken the team days was available within hours of the survey going live. We could immediately see how the new German events had performed, against the context of our existing shows. Information like this is essential for informing future business strategy.
    Austen Hawkins
    MD, F2F Events
  • Robust performance metrics and customer feedback is essential for achieving maximum customer satisfaction. Explori will allow us to reach all our exposition delegates regardless of language or location.
    Art Paredes
    Sr. Director, Global Expos, SEMI
  • Explori helps us gain deep insights into the customer experience across our business. Without it, understanding our key performance metrics would be considerably more challenging.
    Andrew Evans
    (former) MD, Centaur Exhibitions
  • Our expansion plans are about both organic and acquired growth and Explori is key to our ability to understand the health and performance of existing assets, as well as those that we’re looking to acquire.
    Renaud Hamaide
    CEO, Comexposium
  • Explori makes creating and reporting on surveys quick and easy. We are able to work with the team to maximise responses and analyse the results to instantly see how our existing shows are performing. Explori allows us to not only look at the what we must do in the next 10 minutes, but also what we must do over the next 10 years.
    Rikki Bhachu
    Marketing Director, MA Exhibitions

Our Clients