Any privacy issues or complaints must be reported to Explori’s Data Officer (or another member of Explori’s Compliance team if Data Officer is not available) at the earliest possibility.
Explori’s Compliance team consists of:
Oliver Watts – Operations Director – email@example.com +44 203 8188233
Tom Bishop – Technical Lead – firstname.lastname@example.org +44 203 8188230
Explori will respond to privacy issues / complaints within 2 working days and will keep in contact with the party issuing the complaint to ensure that the issue is resolved and will not happen again in future.
Explori is a self-service tool; as such Explori are not responsible for any issues where data is sent out by clients / third parties due to human error by the part of clients / third parties. Explori will do everything possible to help with issues caused by clients / third parties sending out data incorrectly.
As per the Service Licence Agreement that Explori has in place with each client before granting access to the platform, the client is responsible for who has access to their data and are responsible for revoking access to users when no-longer required.