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Privacy Policy: Survey Responders

Privacy Policy: Survey Responders

Received a survey from Explori?

Explori is a self-service online survey tool.  Our clients use it to send surveys by email to their customers and employees to improve their products and services.  Explori also work with associations and organisations to conduct studies of benefit to the communities concerned.

Here's some more information about what happens to any data you choose to provide:

Why have I received a survey?

It is most likely you have received a survey because you have recently received a product or service from the organisation named in the survey.  They are working with Explori to get feedback from their customers to improve their products and services in future.

The purpose of the survey and the reason you have received it will be stated in the survey email.

Can I unsubscribe?

Yes, there will be an unsubscribe link in the email you received.  This will stop any further survey reminder emails being sent to your email address. 

If you would like to unsubscribe from all emails from the organisation named in the survey, please follow the link in the email to their privacy policy to find out how to do this, or contact them directly.

If you would like to unsubscribe from all survey emails from Explori please contact us.  Please note this will stop you from receiving feedback surveys from a wide range of organisations who work with Explori - you may prefer to unsubscribe from individual surveys.

What will happen to my survey responses?

Unless the survey you received states otherwise, your personal data (such as name, email address and IP address) will be stripped from your responses, which will then be combined with the responses of other customers to produce trend data.  This will be available to the authorised individuals at the organisation that sent you the survey and to Explori in an aggregated form to collate industry-wide trends.

What happens to my personal data?

If you choose not to respond to a survey, your personal data (such as name, email address and IP address) will automatically be deleted from the Explori system within one month of the survey closing.  If you choose to respond to the survey, your personal data will be automatically deleted from the Explori system within 12 months of the survey closing, unless the survey you were sent states otherwise.

If you would like your personal data removed from the Explori system before this time, please contact us and we will happily do this.

The organisation who sent you the survey will hold and process your personal data in-line with their own privacy policy.  You can follow the link on the survey email you received to find out more about their privacy policy, or contact them directly. 

How does this comply with data protection regulations such as GDPR?

The EU-wide GDPR recognises that organisations must continue to conduct business in-line with their legitimate interests, so long as this is not out-weighed by the potential harm to individuals.  Seeking feedback from recent customers on the products or services they received is an example of this legitimate interest and Explori work closely with our clients to ensure any risk of harm to individuals is minimal.

In other instances an organisation may be sending you a survey because you have given your consent for them to do this.  

If you think neither of these situations apply, or you wish to withdraw your consent, please contact the organisation who sent you the survey.  You can follow the privacy link in the survey to find out how to do this or contact them directly.

If you can't make contact with the organisation, please let us know and we will do our best to help.

How can I view, amend or delete my personal data?

Please contact the organisation who sent you the survey.  You can follow the privacy link in the survey to find out how to do this or contact them directly.

If you can't make contact with the organisation, please let us know and we will do our best to help.

How will Explori keep my data secure?

Explori uses a number of best practise methods to ensure all the personal and non-personal data held on our platform is secure.  These include the following:

  • Encrypted passwords for all users
  • Secure encrypted servers
  • Automatic deletion of personal data in a timely manner
  • Training for all users who have access to personal data

Does Explori pass on my personal data to anyone else?

Explori will never use your data to market to you directly, or pass it to a third party with the sole exception outlined below.

If your data was collected in Italy, the Middle East or Africa, (for example you attended an event or conference in one of these countries/regions) one of our sub-processors may access your data for the purposes of creating survey insight for our clients.  Our sub-processors are carefully selected for their research reputation and bound by the same standards as us - you can find out more information about them here.

The organisation who sent you the survey will also process your data in line with their own privacy policy.  You can follow the privacy link in the survey to find out how to do this or contact them directly.

Who should I contact if I have a question or complaint?

In the first instance please contact the organisation who sent you the survey.  You can follow the privacy link in the survey to find out how to do this or contact them directly.  If this doesn't resolve your question or complaint, or it relates to Explori directly, then please don't hesitate to contact us.

Data Officer: Olly Watts

Tel: +44 (0)20 3818 8230

Explori Media Ltd

12th Floor, No. 1 Croydon

CR0 0XT

United Kingdom

We are committed to responding in a timely manner and doing our best to resolve any complaints to the best of our ability.

I received marketing communication from Explori - how do I unsubscribe?

Explori occasionally sends targeted marketing communication to professionals with responsibility for Customer Experience in their organisation and fellow members of industry associations, to inform them about our latest industry research and services.  If you believe you have received one of these communications in error, or you would like to unsubscribe, please follow the link in the email you received or contact us using the details above.

Find out more about Explori and how we can help you now

Our Stats

2,900,978

Event survey responses

2,700

Events globally already 
benchmarking with Explori

17

Average completion rate 
to clients' post-show surveys 

What they say

  • With Explori’s reports and analytics, we’re much better equipped to evaluate the customers' satisfaction and needs from our events
    Paul Byrom
    MD, Upper Street Events
  • The level of performance data and customer insight that Explori gives us is invaluable to our business and makes my life easier.
    Matthew Benyon
    MD, easyFairs UK
  • We wanted deeper insight into how our strategies impacted the delegate experience, but found conventional survey tools just couldn't deliver. Moving to Explori has completely changed this.
    Jan Barthelemy
    Head of AU & NZ Digital Marketing dmg events
  • We work with Explori to gain deeper insights into our events. The ability to compare results directly with similar events in our portfolio and against industry standards will be incredibly helpful
    Baris Onay
    Group Marketing & Digital Director, ITE
  • Analysis that could have taken the team days was available within hours of the survey going live. We could immediately see how the new German events had performed, against the context of our existing shows. Information like this is essential for informing future business strategy.
    Austen Hawkins
    MD, F2F Events
  • Robust performance metrics and customer feedback is essential for achieving maximum customer satisfaction. Explori will allow us to reach all our exposition delegates regardless of language or location.
    Art Paredes
    Sr. Director, Global Expos, SEMI
  • Explori helps us gain deep insights into the customer experience across our business. Without it, understanding our key performance metrics would be considerably more challenging.
    Andrew Evans
    (former) MD, Centaur Exhibitions
  • Our expansion plans are about both organic and acquired growth and Explori is key to our ability to understand the health and performance of existing assets, as well as those that we’re looking to acquire.
    Renaud Hamaide
    CEO, Comexposium
  • Explori makes creating and reporting on surveys quick and easy. We are able to work with the team to maximise responses and analyse the results to instantly see how our existing shows are performing. Explori allows us to not only look at the what we must do in the next 10 minutes, but also what we must do over the next 10 years.
    Rikki Bhachu
    Marketing Director, MA Exhibitions

Our Clients