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Privacy Policy: Survey Respondents

Received a survey from Explori?

 

Explori is a self-service online survey tool.  Our clients use it to send surveys by email to their customers and employees to improve their products and services.  Explori also work with associations and organisations to conduct studies of benefit to the communities concerned.

Here's some more information about what happens to any data you choose to provide:

 
WHY HAVE I RECEIVED A SURVEY?

It is most likely you have received a survey because you have recently received a product or service from the organisation named in the survey.  They are working with Explori to get feedback from their customers to improve their products and services in future.

The purpose of the survey and the reason you have received it will be stated in the survey email.

CAN I UNSUBSCRIBE?

Yes, there will be an unsubscribe link in the email you received.  This will stop any further survey reminder emails being sent to your email address. 

If you would like to unsubscribe from all emails from the organisation named in the survey, please follow the link in the email to their privacy policy to find out how to do this, or contact them directly.

If you would like to unsubscribe from all survey emails from Explori please contact us.  Please note this will stop you from receiving feedback surveys from a wide range of organisations who work with Explori - you may prefer to unsubscribe from individual surveys.

WHAT WILL HAPPEN TO MY SURVEY RESPONSES?

Unless the survey you received states otherwise, your personal data (such as name, email address and IP address) will be stripped from your responses, which will then be combined with the responses of other customers to produce trend data.  This will be available to the authorised individuals at the organisation that sent you the survey and to Explori in an aggregated form to collate industry-wide trends.

WHAT HAPPENS TO MY PERSONAL DATA?

If you choose not to respond to a survey, your personal data (such as name, email address and IP address) will automatically be deleted from the Explori system within one month of the survey closing.  If you choose to respond to the survey, your personal data will be automatically deleted from the Explori system within 12 months of the survey closing, unless the survey you were sent states otherwise.

If you would like your personal data removed from the Explori system before this time, please contact us and we will happily do this.

The organisation who sent you the survey will hold and process your personal data in-line with their own privacy policy.  You can follow the link on the survey email you received to find out more about their privacy policy, or contact them directly. 

HOW DOES THIS COMPLY WITH DATA PROTECTION REGULATIONS SUCH AS GDPR?

The EU-wide GDPR recognises that organisations must continue to conduct business in-line with their legitimate interests, so long as this is not out-weighed by the potential harm to individuals.  Seeking feedback from recent customers on the products or services they received is an example of this legitimate interest and Explori work closely with our clients to ensure any risk of harm to individuals is minimal.

In other instances an organisation may be sending you a survey because you have given your consent for them to do this.  

If you think neither of these situations apply, or you wish to withdraw your consent, please contact the organisation who sent you the survey.  You can follow the privacy link in the survey to find out how to do this or contact them directly.

If you can't make contact with the organisation, please let us know and we will do our best to help.

HOW CAN I VIEW, AMEND OR DELETE MY PERSONAL DATA?

Please contact the organisation who sent you the survey.  You can follow the privacy link in the survey to find out how to do this or contact them directly.

If you can't make contact with the organisation, please let us know and we will do our best to help.

HOW WILL EXPLORI KEEP MY DATA SECURE?

Explori uses a number of best practise methods to ensure all the personal and non-personal data held on our platform is secure.  These include the following:

  • Encrypted passwords for all users
  • Secure encrypted servers
  • Automatic deletion of personal data in a timely manner
  • Training for all users who have access to personal data
DOES EXPLORI PASS ON MY PERSONAL DATA TO ANYONE ELSE?

Explori will never use your data to market to you directly, or pass it to a third party with the sole exception outlined below.

If your data was collected in Italy, the Middle East or Africa, (for example you attended an event or conference in one of these countries/regions) one of our sub-processors may access your data for the purposes of creating survey insight for our clients.  Our sub-processors are carefully selected for their research reputation and bound by the same standards as us - you can find out more information about them here.

The organisation who sent you the survey will also process your data in line with their own privacy policy.  You can follow the privacy link in the survey to find out how to do this or contact them directly.

WHO SHOULD I CONTACT IF I HAVE A QUESTION OR COMPLAINT?

In the first instance please contact the organisation who sent you the survey.  You can follow the privacy link in the survey to find out how to do this or contact them directly.  If this doesn't resolve your question or complaint, or it relates to Explori directly, then please don't hesitate to contact us.

Data Officer: Olly Watts

email: Olly Watts

Explori Media Ltd

We are committed to responding in a timely manner and doing our best to resolve any complaints to the best of our ability.

I RECEIVED MARKETING COMMUNICATION FROM EXPLORI - HOW DO I UNSUBSCRIBE?

Explori occasionally sends targeted marketing communication to professionals with responsibility for Customer Experience in their organisation and fellow members of industry associations, to inform them about our latest industry research and services.  If you believe you have received one of these communications in error, or you would like to unsubscribe, please follow the link in the email you received or contact us using the details above.