We are growing

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Working with Explori

Explori work with events all around the world from our headquarters in London.  Our experienced team specialise in customer feedback for the live events industry.  Research, software development and customer support all happen in house.

Work from our home or yours

Based on feedback from our team, we have decided to keep a blended approach to working, with team members designing their own schedule with a combination of home and office working.  Unless otherwise specified, all these roles allow you to design your own work schedule, but you will need to be available to attend face-to-face meetings in Croydon around four days per month.

Flexible as standard

All roles offer flexible working as standard, with core hours from 10am to 4pm UK time with team members deciding their own start and finish times around this.  All our roles are also available part-time or as non-standard work patterns.

Crazy for the Cronx?

As much as we love our flexible working, we also love our Croydon home - London's most southerly borough.  Our bright, open offices put us at the heart of a new development of restaurants and bars, including a BoxPark, so plenty of opportunity to socialise with the team.  But more importantly, East Croydon station is on our doorstep, with fast frequent links to Victoria, London Bridge, Clapham, Farringdon and services to Surrey, Gatwick and Bedfordshire.

Become a business owner

All of our team have the opportunity to earn share options in Explori and benefit directly from our ambitious growth plans.  We'd love to tell you more when we meet.

A company for all

Whatever your circumstances or background, we are committed to being a welcoming company for all.  If you need support in participating in an interview with us or think there are ways we can better support you to become a member of the Explori team, just let us know.

We are currently accepting applications directly from candidates for the following roles:

Research Executive

Explori is a SaaS business, with very ambitious growth plans. As such, we are looking for Research Executives to join our dedicated, talented and skilled research team.

 

We are looking for an enthusiastic and eager-to-learn Research Executive to support the work of Explori’s senior researchers in the delivery of high quality research projects. You will quickly have the opportunity to lead on smaller research projects and will play a key part in the day-to-day management of larger studies, representing Explori to multinational clients in the trade show and corporate events sectors.

 

Across all projects, you will play a role in such areas as taking client briefs, research design and research delivery - including producing visually-impactful outputs that effectively communicate results to clients - to ensure high quality research is delivered within agreed deadlines.

In addition you may also work on Explori’s in-house projects to support our marketing and PR activities, as we continue to grow.

 

 

You will be:

  • Equipped with some research survey design and analysis experience or knowledge – either gained in industry or studied at university, with any qualitative research experience (e.g. in-depth interviews) a bonus
  • A fast learner and willingness to take part in training to quickly get up to speed with what we and our platform do
  • Be a confident communicator - comfortable taking requirements from and presenting survey results and insight to clients
  • Self-motivated and comfortable with working independently and structuring your own activities to deliver projects on time
  • Professional, articulate and compelling, in person, by phone and email
  • Comfortable developing and delivering projects spanning multiple business units and territories
  • Able to work cooperatively with internal teams to ensure projects are delivered flawlessly and customer satisfaction continues to lead to great client retention
  • Looking for a role where you can develop quickly as Explori moves into new sectors
  • Passionate about the role of research in improving performance and can convey this passion to clients
  • Comfortable working alongside the senior management to support project roll-outs with new clients
  • Familiar with Microsoft Office and a bonus would be any coding or SPSS experence
  • And we would be really excited if you were fluent in another language, particularly German, Mandarin, French or Spanish (but with clients all over the world, any additional languages would be an advantage)

 

We are offering:

  • The opportunity to be part of a fast-growing SaaS company at an exciting time
  • Uncapped career potential - we promote based on merit and development opportunities abound, with dedicated career support and development
  • The chance to share in this potential with share earning opportunities alongside a competitive package
  • A chance to use your skills and ideas to really make a difference to the potential of our business
  • A fun and flexible working culture, with flexible working arrangements to allow you to balance the needs of your role with your own personal working preferences, including flexi start and finish times (core hours are 10am to 4pm), home working or hybrid working
  • 25 days’ holiday, which increases over time up to 30 days (plus bank holidays), pension scheme, and eyecare vouchers
  • Lots of opportunities to socialize, including annual summer and Christmas parties and team socials
  • Central Croydon office location (with a pool table and good coffee!) with fast frequent services from London Bridge, Victoria, and Surrey

 

Get in touch:

If you are a candidate looking to apply for this role, please email Rich at R.David@explori.com with your CV and a cover letter. Please put the job title in the subject line of the email.

 

About us:

Explori is the leading enterprise research platform for the exhibitions and events industry. Our clients are exhibitions, conferences, and corporate events teams all over the world, and we support them by giving them access to expert-quality customer satisfaction research, analysis, and journey-tracking tools.

We also own the largest set of event performance data, with millions of feedback surveys conducted from thousands of events around the world.

We are headquartered in Greater London (Croydon) UK, with offices and partners in Dubai and New York.

Senior Customer Success Manager (SaaS)

Explori is a fast-growing business that offers our enterprise measurement platform as well as managed services to event planners, organizers and marketers. We are proud to have earned a reputation for building strong, long-term relationships, delivering real strategic value and we are passionate about driving client satisfaction. Our retention rates are above 160% and our ongoing customer feedback tracks at +90 NPS. 

We are looking for someone who will help turn our users around the world into advocates ensuring they are getting the most from our platform. You will be responsible for developing and implementing the processes needed to ensure our users get targeted support at key moments along the customer journey. 

You will also work closely with our account management, support and product teams to help build efficiency in the customer experience and customer success process, ultimately helping to ensure that our clients get the insights they need to inform their event strategy through using our platform as effectively as possible.  

You will be a great face-to-face communicator and problem solver, with proven experience of process design and driving best practice in diverse teams. 

This role will be measured on platform-user satisfaction and best practice uptake. 

 

Responsibilities include: 

  • Identifying opportunities along the customer journey to build compliance and best practice platform use and working with internal teams to develop the most meaningful interventions 
  • Be the go-to point of contact for our super-users 
  • Being the champion for our gold standard insight certification protocols to ensure our clients realise the best possible insights 
  • Identifying opportunities for further client training and education around customer experience and work closely with other teams to develop this 
  • Working closely with our account management team to ensure platform use and uptake supports the wider strategic goals of the client 
  • Channeling client feedback and requests for software improvements with the Product Director, including playing a leading role in developing the operational reporting capabilities of the platform to support a larger and more efficient customer success team over time. 
  • To understand the events industry and the challenges our clients may be facing 
  • Travel to meet with clients in person when required 
     

We are offering: 

  • The opportunity to play a critical role in a fast-growing tech company at an exciting time 
  • The opportunity to develop into Head of Customer Success and build a team 
  • The chance to make a significant contribution to the value of this business and the opportunity to earn generous share options based on your contribution to our business goals 
  • Flexible working arrangements to allow you to balance the needs of your role with your own personal working preferences, including 10am – 4pm core working hours and blended working between home and our office in South London  
  • Enhanced holiday benefits and pension scheme 

 

Whatever your circumstances or background, we are committed to being a welcoming company for all. If you need support in participating in an interview with us or think there are ways we can better support you to become a member of the Explori team, just let us know. 
 

About us: Explori is the leading enterprise research platform for the exhibitions and events industry. Our clients are exhibitions, conferences and corporate events teams all over the world and we support them by giving them access to expert-quality audience research, analysis and customer journey tracking tools. Our unique business model has enabled us to develop the largest set of event performance benchmarking data, with millions of feedback surveys conducted from thousands of events around the world. 
 

We are headquartered in South London UK with offices and partners in Dubai and New York. 

 

Candidates wishing to apply directly for this role should email l.martingell@explori.com with the job title as the subject line of the email.