About us:

Explori is the leading enterprise research platform for the exhibitions and events industry. Our clients are exhibitions, conferences and corporate events teams all over the world and we support them by giving them access to expert-quality customer satisfaction research, analysis and journey tracking tools. We also own the largest set of event performance data, with millions of feedback surveys conducted from thousands of events around the world.

We are headquartered in London UK with offices and partners in Dubai and New York.

The role:

We are looking for an experienced and confident quantitative research professional – who is also comfortable with qualitative disciplines when required – with a talent for finding the stories in the data and communicating insight to clients. 

Reporting into one of the team’s Directors, you will lead your own research projects from design to completion for multi-national clients from large corporates to small independent event organisers

This role will suit someone at research manager or equivalent, looking for a high-profile role where their skills and experience make a visible difference.

The successful candidate will be responsible for taking ownership of research projects including client briefs, designing, programming, analysing and delivering research projects, gaining client buy-in and project management to ensure high quality research is delivered within agreed deadlines.

In addition, the successful candidate will undertake in-house projects delivering insight and reports to support Explori’s partner and PR activities, taking on the role of industry expert in the markets Explori serves.

You will be:

• An experienced research professional. Survey design, survey coding and analysis are essential skills for this role
• You’ll need to be an expert in Excel and PowerPoint (SPSS or Q is also plus)
• A natural presenter to audiences large and small
• Self-motivated and comfortable with working independently and structuring your own activities to deliver projects on time
• Professional, articulate and compelling: in person, by phone and email
• Able to gain buy-in from multiple stakeholders and present confidently right up to executive level
• Comfortable developing and delivering projects spanning multiple business units and territories
• Able to work cooperatively with internal teams to ensure projects are delivered flawlessly and customer satisfaction continues to lead to great client retention.
• Able to undertake some overseas business travel
• Passionate about the role of research in improving performance and can convey this passion to clients
• Comfortable working alongside the the senior management team to support project roll-outs with new clients
• Good working knowledge of qualitative techniques, including conducting and coding interviews would be an advantage
• And we would be really excited if you were fluent in another language, particularly German, Mandarin, French or Spanish

We are offering:

• The opportunity to represent a unique product that is already delivering exceptional results, with an unparalleled client list in the industry we serve
• Uncapped career potential - we promote based on merit and development opportunities abound
• A chance to use your skills and ideas to really make a difference to the potential of our business
• The chance to share in this potential with share earning opportunities alongside a competitive package
• Flexible working practices including flexi-start and finish times and the option to work in our Croydon office, remotely, or a mix of the two!
• Mentoring and support from senior team members, including other experienced research professionals

Explori is a SaaS business, with very ambitious growth plans. As such, we are looking for Research Executives to join our dedicated, talented and skilled research team.

We are looking for an enthusiastic and eager-to-learn Research Executive to support the work of Explori’s senior researchers in the delivery of high quality research projects. You will quickly have the opportunity to lead on smaller research projects and will play a key part in the day-to-day management of larger studies, representing Explori to multinational clients in the trade show and corporate events sectors.

Across all projects, you will play a role in such areas as taking client briefs, research design and research delivery - including producing visually-impactful outputs that effectively communicate results to clients - to ensure high quality research is delivered within agreed deadlines.

In addition you may also work on Explori’s in-house projects to support our marketing and PR activities, as we continue to grow.

You will be:

• Equipped with some research survey design and analysis experience or knowledge – either gained in industry or studied at university, with any qualitative research experience (e.g. in-depth interviews) a bonus
• A fast learner and willingness to take part in training to quickly get up to speed with what we and our platform do
• Be a confident communicator - comfortable taking requirements from and presenting survey results and insight to clients
• Self-motivated and comfortable with working independently and structuring your own activities to deliver projects on time
• Professional, articulate and compelling, in person, by phone and email
• Comfortable developing and delivering projects spanning multiple business units and territories
• Able to work cooperatively with internal teams to ensure projects are delivered flawlessly and customer satisfaction continues to lead to great client retention
• Looking for a role where you can develop quickly as Explori moves into new sectors
• Passionate about the role of research in improving performance and can convey this passion to clients
• Comfortable working alongside the senior management to support project roll-outs with new clients
• Familiar with Microsoft Office and a bonus would be any coding or SPSS experence
• And we would be really excited if you were fluent in another language, particularly German, Mandarin, French or Spanish (but with clients all over the world, any additional languages would be an advantage)

We are offering:

• The opportunity to be part of a fast-growing SaaS company at an exciting time
• Uncapped career potential - we promote based on merit and development opportunities abound, with dedicated career support and development
• The chance to share in this potential with share earning opportunities alongside a competitive package
• A chance to use your skills and ideas to really make a difference to the potential of our business
• A fun and flexible working culture, with flexible working arrangements to allow you to balance the needs of your role with your own personal working preferences, including flexi start and finish times (core hours are 10am to 4pm), home working or hybrid working
• 25 days’ holiday, which increases over time up to 30 days (plus bank holidays), pension scheme, and eyecare vouchers
• Lots of opportunities to socialize, including annual summer and Christmas parties and team socials
• Central Croydon office location (with a pool table and good coffee!) with fast frequent services from London Bridge, Victoria, and Surrey

Get in touch:

If you are a candidate looking to apply for this role, please email Rich at R.David@explori.com with your CV and a cover letter. Please put the job title in the subject line of the email.

About us:

Explori is the leading enterprise research platform for the exhibitions and events industry. Our clients are exhibitions, conferences, and corporate events teams all over the world, and we support them by giving them access to expert-quality customer satisfaction research, analysis, and journey-tracking tools.

We also own the largest set of event performance data, with millions of feedback surveys conducted from thousands of events around the world.

We are headquartered in Greater London (Croydon) UK, with offices and partners in Dubai and New York.

Location: Hybrid (Home working + office in Croydon) - open to UK residents only 
Reports To: Head of Research
Type: Full-time, 37.5 hours (contract – maternity leave cover)
Start date: March or April 2025

About Us 

Explori is a SaaS business centred around exhibitions, conferences and corporate events. We own the largest set of event performance data, with millions of feedback surveys conducted from thousands of events internationally.  

Our Research team supports our clients through expert insight and analysis. We deliver both standardized insight products, as well as highly custom research projects. Using a range of quantitative and qualitative methodologies, our dedicated research specialists work in partnership with our clients to meet their insight needs.

Role Summary 

We are seeking a highly skilled Research Director to lead and drive high-quality research projects and programmes during a maternity leave period. This pivotal role involves managing key client accounts, proactively help shape the strategy and operations of the research team to align with wider organisational goals, and mentoring a team of talented junior and senior researchers.

The successful candidate will also play a key role in business development by crafting and proposing bespoke research solutions for prospective clients, ensuring the continued delivery of exceptional results and maintaining strong client relationships.

If you have a passion for research excellence and a proven track record in leadership, we’d love to hear from you.

Experience Required

• Leadership & Project Management: Proven experience leading research projects and programmes, ensuring quality and efficiency, and serving as the main research contact for key client accounts. Ability to deputise for senior leadership as needed.
• People Management: Demonstrated expertise in recruiting, managing, and mentoring research teams, including senior researchers, to develop their skills and ensure team growth and effectiveness.
• Business Development: Experience in driving bespoke research sales, identifying new revenue opportunities, leading client briefing calls, proposal development, and managing sales pipelines.
• Specialist Knowledge: Advanced knowledge of research tools, processes, and best practices, with expertise in IT, team management, presentation, and customer service.
• Client & Internal Relationships: Strong relationship management skills to oversee strategic client accounts and collaborate effectively with internal teams across research, marketing, and commercial functions.
• Task & Functional Expertise: Skilled in project management, quality control, and supplier management. Experience in delivering bespoke research proposals, directing diverse projects, and presenting insights at industry events. Knowledge of market requirements to drive innovation and revenue optimisation.

What We Offer

• Competitive salary

• Flexible working arrangements to support and promote work-life balance, including hybrid working and core working hours of 10am – 4pm   

• Enhanced holiday allowance 

• A generous private healthcare package including mental health cover  

• 100% cashback scheme on dental and optical fees  

• Worldwide travel insurance for personal travel  

• 40% off many different gym memberships  
• Collaborative and inclusive company culture 

To apply: 

Please send your CV and cover letter outlining your suitability for the role to Suzanne van Montfoort at s.vanmontfoort@explori.com
 
If you need any assistance or accommodations during the application process, please let us know. We are committed to creating an inclusive and welcoming environment for all candidates.

Location: Hybrid (Home working + office in Croydon) - open to UK residents only

Type: Part-time (18 hours - flexible)

About Us

Explori is a global leader in providing robust event insights and data solutions to event professionals. We empower corporate leaders, exhibit marketers, and exhibition organizers with intelligent technology and research methodologies. Explori helps clients make data-driven decisions, benchmark their events, tailor customer experiences based on feedback, and demonstrate the strategic impact of events.

Role Summary

As a Finance and HR/ Operations Assistant, you’ll play a crucial role in supporting our financial processes and daily operations, ensuring accuracy, and efficiency and operational success. You’ll work closely with our Finance Manager and HR Manager to help manage the day-to-day financial and operational activities. If you're detail-oriented, organised and eager to contribute to a dynamic team where your contributions truly matter, this could be the perfect opportunity for you.

Responsibilities

Finance Responsibilities

• Financial Record Keeping: Maintain accurate and up-to-date financial records. Process invoices, payments and receipts. Ensure timely and accurate entry of financial transactions into the accounting system. Update cost trackers with actual information. Assist in the preparation of monthly, quarterly, and annual financial reports.
• Accounts Payable and Receivable: Manage accounts payable, including verifying, coding and posting invoices. Manage accounts receivable, including issuing invoices and following up on outstanding payments. Reconcile supplier statements and resolve discrepancies.
• Bank Reconciliations: Perform regular bank reconciliations. Investigate and resolve any discrepancies between bank statements and company records.
• General Administration: Maintain and organise financial documents, files, and records. Provide administrative support to the finance team as needed.

Administrative/ Operational Responsibilities

• Support the HR Manager with recruitment, new starter administration and the onboarding process.
• Assist the HR Manager with formulating new policies, procedures and changes.
• Purchase office equipment and consumables.
• Help record office expenditure in line with the office budget

Ideal Candidate

• Methodical and organised with excellent time management skills
• Strong attention to detail and high levels of accuracy
• Proficiency in administrative tasks such as communications, data entry and record keeping
• Tact and professionalism when handling confidential and sensitive information
• Good communication skills at all levels, both internally and externally
• Basic understanding of accounting principles and systems
• Happy to work autonomously and as part of a team

Experience Required

• At least 1 years’ experience working in a finance department, including bookkeeping experience
• Preferably some experience with basic HR procedures

What Explori Offers

• Competitive salaries
• Flexible working arrangements to support and promote work-life balance, including hybrid working and core working hours of 10am – 4pm
• Enhanced holiday allowance
• A generous private healthcare package including mental health cover
• 100% cashback scheme on dental and optical fees
• Worldwide travel insurance for personal travel
• 40% off many different gym memberships
• The chance to earn share options in the company
• Professional development opportunities and ongoing training
• Collaborative and inclusive company culture

To Apply

Please send your CV and a cover letter outlining your suitability for the role to Lauren Martingell at l.martingell@explori.com

Whatever your circumstances or background, we are committed to being a welcoming company for all. If you need support in participating in an interview with us or think there are ways we can better support you to become a member of the Explori team, just let us know.

Location: Hybrid (Home working + office in Croydon) - open to UK residents only 
Type: Full-time, 37.5 hours 
Reports To: EVP, Commercial Operations 

About Us 

Explori is on a mission to make the industries we serve better through world-class event insights. We empower event organizers with the tools to understand their audiences, measure success, and drive continuous improvement. 

As part of our growing team, you’ll join a purpose-driven organisation guided by our core values: Doing the Right Thing, Giving a Shit, and Acting Like Business Owners. If you’re passionate about delivering results and driving growth, we’d love to hear from you. 

Role Summary 

We are seeking an experienced and strategic Senior Marketing Manager with a proven track record in demand generation to lead the development and execution of marketing strategies that drive qualified opportunities and align with Explori’s growth goals. 

This role will oversee all aspects of marketing operations, including branding, digital marketing, content, social media, and events. The Senior Marketing Manager will collaborate across teams, analyse market trends, and optimize campaigns to deliver measurable results. You will play a critical role in building awareness, generating opportunities, and positioning Explori as a leader in event insights. 

Key Responsibilities 

Marketing Strategy & Campaign Development 

• Lead the development and execution of comprehensive marketing strategies to achieve business objectives and drive growth. 

• Design and implement multi-channel campaigns (email, digital, social, content, events, ABM) to generate leads and build pipeline. 
• Align marketing initiatives with Explori’s strategic priorities and sales goals. 

Marketing Operations & Execution 

• Manage and oversee all marketing functions, including branding, digital marketing, content marketing, social media, and event marketing. 

• Develop and manage marketing budgets, timelines, and resources to ensure efficient and effective execution. 
• Leverage marketing automation platforms and CRM systems (e.g., HubSpot) to optimize campaign performance and track results. 

Collaboration & Stakeholder Engagement 

• Work closely with sales, product, and leadership teams to ensure marketing strategies support business goals. 

• Build and maintain strong relationships with key stakeholders, including customers, partners, and industry influencers. 

• Manage external supplier and agency relationships to ensure quality, efficiency, and alignment with marketing objectives. 
• Provide the sales team with support on collateral, messaging, and campaigns. 

Market Analysis & Insight-Driven Strategy 

• Analyse market trends, customer insights, and competitor activities to identify opportunities for differentiation. 

• Translate insights into actionable strategies to enhance marketing effectiveness and ROI. 
• Monitor and optimise key performance indicators (KPIs) such as pipeline contribution, and campaign ROI. 

Experience Required: 

• Proven track record of success in demand generation, contributing to qualified opportunities and measurable pipeline growth. 

• 5+ years of experience in B2B SaaS marketing, with a focus on strategic planning and execution. 

• Expertise in developing evidence-based testimonials, case studies, and reviews to support sales efforts and enhance credibility. 

• Strong analytical skills, with experience in data-driven decision-making and optimizing marketing performance. 

• Proficiency in digital marketing tools and platforms (e.g., HubSpot, Google Analytics) as well design tools (eg. Adobe, Canva) 

• Exceptional project management skills, with the ability to prioritize competing demands and meet deadlines. 

• Strong interpersonal and communication skills, with experience collaborating across teams and engaging stakeholders. 
• Excellent written communication skills. 

What We Offer 

• Competitive salary and bonus structure

• Flexible working arrangements to support and promote work-life balance, including hybrid working and core working hours of 10am – 4pm   

• Opportunities to travel and attend events worldwide 

• Enhanced holiday allowance 

• A generous private healthcare package including mental health cover  

• 100% cashback scheme on dental and optical fees  

• Worldwide travel insurance for personal travel  

• 40% off many different gym memberships  

• The chance to earn share options in the company  

• Professional development opportunities and ongoing training 
• Collaborative and inclusive company culture 

To apply: 
Please send your CV and cover letter outlining your suitability for the role to Jan Barthelemy at j.barthelemy@explori.com
 
If you need any assistance or accommodations during the application process, please let us know. We are committed to creating an inclusive and welcoming environment for all candidates. 

Location: Hybrid (Home working + office in Croydon) - open to UK residents only
Type: Full-time, 37.5 hours

Reports To: EVP, Commercial Operations

About Us

At Explori, we are on a mission to make the industries we serve better through world-class event insights. By equipping event organizers with the tools to understand their audiences, measure success, and drive continuous improvement, we empower them to create meaningful and impactful experiences.

Our core values - Doing the Right Thing, Giving a Shit, and Acting Like Business Owners - define how we work, build relationships, and contribute to our long-term success. If you’re passionate about delivering value and being part of a purpose-driven team, we’d love to hear from you.

Role Summary

We are seeking an experienced and strategic Head of Account Management to lead our new Account Management function. This role is pivotal in ensuring the success, retention, and growth of our customer base. You will design and execute strategies to maximize customer satisfaction, improve net revenue retention (NRR), and build strong relationships with key accounts. Some international travel will be required for visiting clients. This is a role where you’ll collaborate across departments to ensure our customers achieve their goals and derive maximum value from our platform.

Key Responsibilities

Strategic Leadership:

• Develop and implement a comprehensive account management strategy aligned with company objectives.
• Set and monitor key performance indicators (KPIs) to measure team success, such as churn rate, upsell/cross-sell performance, and customer satisfaction (e.g., NPS).

Customer Retention & Growth:

• Oversee the management of customer relationships, focusing on retention, renewals, and expansion opportunities.
• Build a deep understanding of customer needs and advocate for them within the organization.

Team Leadership:

• Recruit, train, and mentor a high-performing Account Management team.
• Foster a culture of collaboration, innovation, and accountability within the team.

Collaboration Across Teams:

• Partner with Sales, Marketing, Customer Success, Product and Research teams to improve customer experience and align on upsell strategies.
• Provide customer insights to guide product roadmap decisions and marketing campaigns.

What we are looking for:

• A minimum of 5 years' experience account management, customer success, or similar roles within a SaaS startup environment.
• A background in data strategy, market research, or business intelligence.
• Demonstrated success in reducing churn, driving revenue growth, and leading high-performing teams.
• Strong analytical skills with the ability to use data to inform decisions and strategy.
• High emotional intelligence (EQ) to build trust, resolve conflicts, and advocate effectively for customer needs.
• Exceptional interpersonal and communication skills with experience managing senior-level customer relationships.
• Strategic thinker with a hands-on approach when needed.
• Strong CRM software skills on tools such as HubSpot.
• Experience in the events or insights industries.

What we offer:

• Competitive salary and bonus structure.
• Flexible working arrangements to support and promote work-life balance, including hybrid working and core working hours of 10am – 4pm
• Enhanced holiday allowance
• A generous private healthcare package including mental health cover
• 100% cashback scheme on dental and optical fees
• Worldwide travel insurance for personal travel
• 40% off many different gym memberships
• The chance to earn share options in the company
• Professional development opportunities and ongoing training
• Collaborative and inclusive company culture

To apply: 
Please send your CV and cover letter outlining your suitability for the role to Jan Barthelemy at j.barthelemy@explori.com
 
If you need any assistance or accommodations during the application process, please let us know. We are committed to creating an inclusive and welcoming environment for all candidates.